GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:
- book or cancel appointments online
- renew or order repeat prescriptions online
- view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
How to sign-up
For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up
The Stonelaw Practice can now offer our patients the opportunity to book a GP appointment over the internet. If you are interested in registering for this service, please read carefully the information below.
How to register
To access these services you will need to register for them to obtain a username and password. Please visit the Practice with one form of photographic identification. The receptionist will give you a PIN number, which must be used within 14 days or it expires
If ordering your repeat medication
You can view and request repeat prescriptions online. Medication which is not on your repeat slip will be subject to review by either the Pharmacist or GP. These items will take at least 48 hour to process. Please order your medication in plenty of time.
How to book an appointment
When you have completed the registration, follow the on screen instructions. You will have access to a limited number of doctor's appointments which can be pre-booked. The system will also allow you to cancel an internet appointment you have made should it no longer be necessary.
What to do if you need to change your access/pin number
If you forget your access or pin number or you think that someone else knows this number, you will need to come to the surgery in person with photographic proof of your identity which shows the address that we have you registered at. We will then cancel your existing registration and re-issue you with a new document. You will then have to re-register your details again on the website.
Abuse of the Online system
Abuse of the system includes, but is not exclusive to the following:
- Sending needless or abusive messages to the Practice.
- Repeatedly booking and cancelling appointments.
- Repeatedly booking appointments over a short period of time.
- Booking appointments and not attending them.
- Any offensive or abusive messages through the service.
- Requesting prescriptions that you do not need.
The system is hosted and managed by Egton Medical Information Systems based in Leeds. The practice cannot be held responsible if you are unable to logon to the system because of a problem with the internet or the host server. Both Egton Medical Information Systems and the practice reserve the right to withdraw access to any patient without warning if they feel they are abusing the system.
The surgery is a very busy between 8:00am and 10am every day. We would appreciate it if you could avoid this time to register for this service and obtain your Personal Identification Number.
If you register to use this service, you are deemed to have read, fully understood and agree to the above terms and conditions.