FLU VACCINATION PROGRAMME - IF YOU ARE OVER THE AGE OF 65 YEARS OR IF YOU ARE UNDER THE AGE OF 65 WITH CHRONIC ILLNESS, PLEASE MAKE YOUR APPOINTMENT NOW.
We operate an appointments system for patients to see the doctors or practice nurse. Please read "Who do I need an Appointment With". We hope that this will provide you with useful information on how to access services.
We now have an ADVANCED NURSE PRACTITIONER (ANP). Our ANP can see all patients over the age of 8 years who have an acute, sudden onset, short duration and rapid change illnesses. She can prescribe all medications for your condition and is always happy to help.
Routine appointments are available every day in the morning (08:00 – 12:00) and afternoon (14:00 – 17:30). At present most of the appointments are bookable on the day. We ask that patients call as soon after 8am as possible to ensure that they get an appointment. If this is not suitable for you, we have some pre-bookable appointments. You can now also book your appointments online. If you wish to register for online booking and prescriptions, please present at the Practice with one form of photographic ID. The receptionist will then give you a letter with a unique PIN number. This will enable you to process your registration via the website.
We also offer extended hours appointments, which enables patients with full time jobs to attend appointments at a more convenient time, out with working hours. Please ask our receptionists if you require one of these appointments.
Unfortunately, it is not always possible to guarantee that you will see the doctor of your choice when you attend as an emergency or if you are attended on a home visit.
Appointment length is 10 minutes with a GP and 10-15 minutes with a practice nurse. If you think you need longer to discuss something with one of the Clinicians ask for a double appointment. Remember, each appointment is for one person only. We ask you not to use appointment times to request repeat prescriptions—this eats into consultation time and there is provision for this service via our receptionists. The same applies to passport or driving licence endorsement and insurance certificates. We also ask you to be considerate at times of pressure on the appointments, e.g. flu epidemics, or the unpredicted absence at short notice of a GP.
In some circumstance you may feel that you need to speak to the doctor or the practice nurse. If so, you should ask for a telephone consultation. Telephone consultations should only be used if you feel that do not need to see your GP and that telephone advice would be sufficient. If you need to access this service please contact the number above and ask for a telephone consultation. The receptionist will advise you of an approximate time when the doctor will call you back. If you are able to, it is helpful if you can tell the receptionist what your enquiry is about so that it may be dealt with appropriately.
If you feel that you require the services of an interpreter, please speak to one of the reception staff. Staff will then clarify the language, nationality, dialect and gender required needs before making contact the Glasgow Interpreting Service. Please do not hesitate to speak to the receptionists for more information.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone elSE.
Thank you to all of our patients who do arrive on time.
We do realise that things happen which can upset normal plans, but we would ask you to always consider the following:
If you are more than 15 minutes late for any appointment, you will be asked to re-book.
We would appreciate your help with this matter.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
Go to your Pharmacy First!
Your pharmacist will ask you about your symptoms in order to give you the right advice. You should be aware there are some exclusions which can prevent your pharmacist from treating you and you may need to be referred to your GP.
You must be registered with a GP practice in Scotland and should normally expect to attend the pharmacy to allow the pharmacist to assess your symptoms before deciding on whether to offer advice, treatment on the NHS or to refer you to another clinician.
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